Slow follow-ups
Manual reminders mean warm leads can go cold before your team responds.
Official WhatsApp Business API
NiWAT turns every customer conversation into growth.
WhatsApp automation, campaigns, leads and support, all in one platform.
24/7 automated responsesCustom workflowsPerformance insights
NiWAT dashboard
Campaigns, bots & analytics
Always on
24 × 7 support
Built for customer-focused businesses across industries
E-commerceHealthcareTravelReal estateIT servicesEducation
98%
Message delivery
10x
Faster first reply
70%
Queries auto-handled
4+
Channels in one inbox
When conversations get complex
Your customer conversations deserve structure, not guesswork.
Every conversation gets an owner, an action and a measurable outcome.
Disconnected teams
Sales, support and marketing lose context when conversations live in silos.
Invisible performance
Without one clear view, it is hard to know what is driving engagement and sales.
One connected platform
Everything you need to scale customer conversations.
From first campaign to final support ticket.
WhatsApp & Instagram
Bring marketing, support, automation and AI conversations into one connected workspace.
RCS & SMS
Send personalised alerts and notifications through the channels your customers already use.
Bulk messaging
Launch targeted campaigns at scale without losing control of your customer experience.
Smart templates
Create approved, reusable templates for faster and more consistent communication.
AI chatbot automation
Respond instantly and automate repetitive customer interactions around the clock.
CRM & lead automation
Capture, qualify and nurture every lead through a clear, organised pipeline.
Team inbox & ticketing
Assign conversations, coordinate teams and resolve support requests efficiently.
Drip campaigns
Build behaviour-led message sequences for timely follow-ups and conversion.
Business integrations
Connect Shopify, Zoho, IndiaMART and the tools that already power your business.
Why NiWAT
Why businesses choose NiWAT.
WhatsApp put to work across the whole customer journey.
Faster lead conversion
Reply in seconds, before buyers look elsewhere.
Automation that adapts
Flows and campaigns shaped around your business.
Human support when it matters
Your team steps in from the shared inbox.
Works with your tools
Shopify, Zoho, IndiaMART and more.
Official and secure
Verified messaging on the WhatsApp Business API.
Measurable results
Campaigns, response times and conversions in one view.
Automation flow
New enquiry
Auto greeting
Qualify with questions
Assign to team
Follow-up journey
How it works
Live in four guided steps.
Set up with your team, improving from week one.
01
Understand your workflow
We map how enquiries reach you today, who handles them and where responses slow down.
02
Set up your channels
Your WhatsApp, Instagram, RCS and SMS communication is configured with approved templates and a shared inbox.
03
Automate the repetitive work
Chatbots, auto-replies, routing rules and follow-up journeys are built around your real conversations.
04
Measure and improve
Campaign, response and conversion data is reviewed so your messaging keeps getting sharper.
Everyday use cases
Where teams see the difference first.
The conversations that cost the most time.
N
NiWAT Business
online
Is the product in stock?
Yes! Would you like to reserve it?Reserve now
Yes please 🙌
Done. Payment link sent.
Lead qualification
Greet every new enquiry instantly, ask the right questions and pass a qualified lead to the right person.
Order and service updates
Keep customers informed about bookings, orders, deliveries and renewals without manual messaging.
Re-engagement journeys
Reconnect with quiet contacts using timed sequences built around their last interaction.
Everyday support
Answer common questions automatically and hand over to your team when a person is needed.
Integrations
Plugs into the tools you already run on.
Shopify
Zoho CRM
IndiaMART
WooCommerce
Google Sheets
Razorpay
Need something else? Custom integrations available on request.
Built around outcomes
More than automation. A better way to grow.
Automation speed, with the care customers expect.
Save time
Eliminate repetitive follow-ups and routine tasks.
Reach more customers
Launch timely, relevant campaigns at scale.
Build trust
Communicate through an official, secure channel.
Increase sales
Turn more enquiries into paying customers.
Campaign performance
This month
12.4K
Delivered
8.9K
Read
1.7K
Replied
Made for your business
One platform. Many customer journeys.
E-commerce
Healthcare
Travel
Manufacturing & retail
Advertising & marketing
Real estate
Telecommunication
IT services
Insurance
Education
Pricing
Simple plans, starting at ₹999/month.
Pick a plan, scale when you grow.
Starter
For small teams getting started
₹999/month
- WhatsApp Business API setup
- Shared team inbox
- Message templates
- Basic auto-replies
Growth
For teams running campaigns
₹2,499/month
- Everything in Starter
- Bulk campaigns & drip journeys
- AI chatbot flows
- CRM & lead pipeline
Scale
For multi-team operations
Custom
- Everything in Growth
- Multi-channel: Instagram, RCS, SMS
- Custom integrations
- Priority onboarding
Prices exclude taxes and WhatsApp conversation charges billed by Meta.
Tapcard by NiWAT
Share your business in a single tap.
One smart digital card for contacts, links and WhatsApp chat.
Tap or scan
No app to install.
Always current
Update once, everywhere.
Straight to WhatsApp
Chat starts in one tap.
Whole team ready
Consistent branded profiles.
Tapcard
Your name
Business development · NiWAT
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